Generic Widget Company
November 29, 2004
Mr. Joseph Bicman
John's
Dear Mr. Bicman:
I apologize for the mistake
on order #2642 of our new specialty widgets. We have just adopted a new
packaging system that still has a few "bugs," but we did fix your
order and it was sent out this morning.
For your trouble, we
have enclosed a $25.00 gift certificate which can be used at any of our stores.
Once again I would like to apologize for the mistake and any inconveniences
this may have caused you.
Sincerely,
Scott Mahoney
Customer Service Manager
Reading
Comprehension Questions
1) The letter above can best be described as which of the
following?
a.
an apology letter
b.
a complaint letter
c.
a warning letter
d.
a sympathy letter
2) In the above letter, the customer is given which reason for
the mistake on his order?
a.
the package was sent to the wrong address
b.
there was a flaw in the new way of doing things
c.
the customer owes $25.00 to one of the stores
d.
the product was unavailable at the time
3) What address is listed at the very top of the above
letter?
a.
the return address
b.
the recipient address
c.
Mr. Bicman's home address
d.
Mr. Mahoney’s home address
4) The above letter was written in which tone?
a.
confused
b.
annoyed
c.
remorseful
d.
cheerful
5) The above letter was written with which style?
a.
chatty
b.
professional
c.
sarcastic
d.
humorous
6) In the first paragraph of the above letter, the word
"bugs" means which of the following?
a.
benefits
b.
insects
c.
secrets
d.
errors
Answer Key
1)
The letter
above can best be described as which of the following?
a.
an apology letter
b.
a complaint letter
c.
a warning letter
d.
a sympathy letter
2)
In the above
letter, the customer is given which reason for the mistake on his order?
a.
the package was sent to the wrong address
b.
there was a flaw
in the new way of doing things
c.
the customer owes $25.00 to one of the stores
d.
the product was unavailable at the time
3)
What address
is listed at the very top of the above letter?
a.
the return
address
b.
the recipient address
c.
Mr. Bicman's home
address
d.
Mr. Mahoney’s home address
4)
The above
letter was written in which tone?
a.
confused
b.
annoyed
c.
remorseful
d.
cheerful
5)
The above letter
was written with which style?
a.
chatty
b.
professional
c.
sarcastic
d.
humorous
6)
In the first
paragraph of the above letter, the word "bugs" means which of the
following?
a.
benefits
b.
insects
c.
secrets
d.
errors